What are Cape Ardor’s office hours?
If you would like to place an order or check on the status of your order, we are available to take your call Monday to Friday from 9am – 5pm Pacific Time. We are closed on weekends and most National Holidays.
How do I check the status of my order?
Look out for email updates about your order from firstname.lastname@example.org. Alternatively log on to www.cape-ardor.com with your email address and password and click on “My Orders”.
I have forgotten my password. How do I retrieve it?
Select “Log In” at the top right hand corner of our store. You will be prompted to type in your email address. After “Did you forget your password?”, select “click here”
How do I track my package once it has shipped?
Once your order has shipped, you will receive an email from us with the carrier’s tracking information. Your order will typically ship via UPS.
I was recently in South Africa and placed an order at a winery but have not received an order confirmation or update?
If a representative at the winery placed the order for you, they may have entered the wrong information. This would be the prime reason you have not received the order confirmation from Cape Ardor, as our order system will automatically send a confirmation to the email address given to us. The other reason may be that your order confirmation email has been sent to your spam. Please save email@example.com in your address book to receive all future notifications from us.
I have a credit card charge from Cape Ardor but do not have any other information.
If you have received a charge from Cape Ardor, it means you placed an order at one of our partner wineries. You may not have received an order confirmation due to a spelling error in your email address. Please email firstname.lastname@example.org and give us your full name and best way to reach you. One of our representatives will get back to you in 1 business day.
If some items within my order are on back-order or pre-order how long will it take to deliver? And why?
Cape Ardor often will sell wines on a pre-order basis. Many of our pre-ordered wines are traveling from South Africa and can take up to 3 months until delivery. We pride ourselves on making boutique wines available to our customers, however we can experience delays due to US customs, port strikes, weather at sea etc. We also purchase wines from other importers who experience the same delays. We will update you regularly on the estimated arrival time and work hard to get your wine to you in a timely manner.
If I need to adjust the wines within my order, how do i do this?
The only way to amend your order is by emailing us at email@example.com with your order number, and full name. We will amend the order and send you an updated invoice via email.
Is there an additional cost to ship my wines that are in-stock if one or more items are not immediately available?
Additional shipping costs will apply if you want to “split-ship” your order. A “split-ship” charge is $25 extra for ground shipping. For any expedited shipping, please inquire at firstname.lastname@example.org
Shipping cost seems a bit higher than other companies, why is that?
All orders are shipped from California. Based on the location your order is shipping to, standard UPS rates will apply.
Will my wine be shipped in the cold winter and warm summer months?
If you place an order with Cape Ardor and reside in an area of extreme weather temperature (or delivery routes through an area of extreme temperature), we will bill you for your order, pack it and hold it in our temperature controlled warehouse. You will receive an email stating that we are holding it for you until temperatures are more favorable to ship. If you would like us to release your wine (at your own risk), you will be asked to sign a release form, and we will not be responsible for any damages that may occur.
If I have moved from my original ship to address, how can the new address be updated?
The only way to change the address of your order is by emailing us at email@example.com with your order number, full name and address correction. We will change the “ship-to” address and send you an updated invoice via email.